Now with proactive product-page engagement

Your Shopify store's AI support team
works while you sleep

Answer order questions, recommend products, and handle cancellations automatically — in any language, 24/7. Install in 5 minutes, no code needed.

Install on Shopify — Free See how it works

Shop Assistant

Online · replies instantly

Where's my order #1042?

Order #1042 shipped yesterday via FedEx 📦

Tracking: 7489123456

Est. delivery: tomorrow by 8pm

AI is typing...

Resolved by AI

0.4s response time

500+ Shopify merchants trust Aube AI

4.9 / 5 on Shopify App Store

73%

of customer questions are repetitive

0.4s

average AI response time

67%

of queries resolved without human help

24/7

availability, zero overtime cost

Features

Everything your support team does,
at a fraction of the cost

Aube AI handles the repetitive 70% so your team can focus on cases that actually need a human.

Order lookup & cancellation

AI handles "Where's my order?" and cancellation requests instantly. Verifies identity by email before any action — no human needed.

Semantic product search

Understands what customers actually mean, not just keywords. "Something warm for winter hiking" finds the right product.

Any language, automatically

Customer writes in Chinese? AI replies in Chinese. Spanish, Arabic, French — detected and matched without any config.

Proactive engagement

Widget auto-opens after 30s on a product page with a product-specific opener. No customer left browsing in silence.

Auto-synced store policies

Your Shopify shipping, refund, and privacy policies are imported automatically on install. No copy-pasting, ever.

Seamless human handoff

When the AI cannot help, it escalates instantly. Human agents see the full conversation history in the merchant dashboard.

Smart refund management

Set an auto-approval threshold — small refunds process instantly. Larger ones queue for your review with full context and one-click approval.

Analytics & insights

Track resolution rates, conversation volume, top customer questions, and AI satisfaction scores — all in one dashboard.

Customer satisfaction scoring

Customers rate AI responses with a thumbs up/down. See your satisfaction rate in analytics to continuously improve.

How it works

Up and running in 5 minutes

No training data to upload. No integrations to configure. Just install.

Install from the Shopify App Store

One click. No developer needed. Aube AI immediately syncs your products, order history, and store policies.

Customize your widget

Match your brand colors, set the AI tone (professional, friendly, casual), and write your welcome message — all from the dashboard.

AI handles support from day one

The chat widget goes live on your store. Customers ask questions. AI answers in under a second. You review the rare escalations.

Without Aube AI

Support emails pile up overnight and on weekends

Customers wait hours for a simple order status

Your team manually copies order info into every reply

One bad response tanks a review and a returning customer

With Aube AI

AI answers in under a second — any time, any language

Orders looked up and explained automatically

Cancellations processed without any agent involvement

Your team only handles cases that genuinely need a human

Comparison

How we stack up

Built specifically for Shopify — not bolted on.

Feature	Aube AI	Gorgias	Tidio
Flat monthly pricing
Shopify product catalog sync
Auto order lookup & cancellation
Semantic product search
Any language, auto-detected
Proactive product-page messages
Auto-approve small refunds
Customer satisfaction scoring
Setup time	5 minutes	2+ hours	30 minutes

Gorgias charges $0.90/AI resolution. Tidio charges $0.65/AI resolution. Aube AI is flat-rate.

Pricing

Simple, predictable pricing

No per-conversation fees. No surprise overages. Unlike Gorgias (+$0.90/resolution) or Intercom (+$0.99/resolution) — just a flat monthly price.

14-day free trial on paid plans · No credit card required

Free

$0forever

For stores just getting started.

Get started free

50 AI conversations / month

Order lookup & product search

Knowledge base (5 entries)

Basic widget customization

Multi-language support

Proactive messages

AI order cancellation

Remove ShopAssist branding

Starter

$39/ month

For growing Shopify stores.

Start 14-day free trial

500 AI conversations / month

Everything in Free

Multi-language auto-detection

AI order cancellation

Proactive product-page messages

Unlimited knowledge base entries

Remove ShopAssist branding

Email escalation alerts

Merchants love it

“We used to spend 3 hours a day on 'where is my order' emails. ShopAssist handles 80% of them automatically now. Our team finally has time to focus on real issues.”

Sarah K.

Founder, outdoor gear store · Shopify Plus

“Installed in 5 minutes, connected to our products and policies automatically. The multilingual support is incredible — our Chinese customers finally get instant replies.”

James T.

CEO, fashion brand · Shopify

“We tried Tidio and Gorgias. Both billed us per conversation and the costs were unpredictable. ShopAssist is flat rate and the AI product recommendations are honestly better.”

Maria L.

Head of Support, home goods · Shopify Plus

FAQ

Common questions

Does the AI ever make mistakes?

Like any AI, it can occasionally misunderstand a question. That's why we have smart escalation — if the AI is unsure, it connects the customer to your team rather than guessing.

What languages does it support?

It auto-detects and responds in the language the customer writes in — including English, Chinese (Simplified & Traditional), Spanish, French, Arabic, Japanese, Korean, and 50+ more. No config needed.

Can the AI cancel orders?

Yes. When a customer requests cancellation, the AI asks for their email, verifies it matches the order, checks it hasn't shipped yet, then processes the cancellation via Shopify. Shipped orders are declined with a clear message.

How is this different from Tidio or Gorgias?

Two main differences: our pricing is a flat monthly fee (no $0.90–$1.00 per AI-resolved conversation), and our Shopify integration syncs your product catalog, order history, and store policies automatically on install — no manual setup.

What happens when the AI can't answer?

The conversation is flagged as 'Needs Attention' in your merchant dashboard. You can reply directly from there. If you configure a notification email, you'll get an alert immediately.

Is there a setup fee or long-term contract?

No setup fee. No contract. Cancel anytime from the Shopify App Store. Paid plans include a 14-day free trial — no credit card required to start.

Is my customer data safe?

Yes. Conversation data is encrypted at rest and in transit. We store only what is necessary to power the AI — no data is sold or shared with third parties. You can request full deletion of your data at any time from the dashboard.

What happens when I hit the monthly conversation limit?

Once you reach your plan's limit, the widget will show a polite message asking customers to contact you directly. You can upgrade your plan at any time from the Shopify App Store to restore service immediately.

Can the AI handle refund requests?

Yes. The AI can initiate refund requests on behalf of customers — it collects the order details, verifies eligibility based on your store policy, and submits the request for your review. You approve or reject refunds from the merchant dashboard.

Start answering customers in 5 minutes

Install from the Shopify App Store. Free plan, no credit card, no configuration. Your AI support agent goes live immediately.

Install Free on Shopify Talk to us

No credit card · 14-day free trial · Cancel anytime

Your Shopify store's AI support teamworks while you sleep

Everything your support team does, at a fraction of the cost