Cut order-status and refund support before it reaches your inbox
Aube AI verifies the shopper, looks up the order, explains shipping status, collects refund requests, and hands edge cases to you with the full chat history.
Order lookup
Verifies email before exposing status or tracking.
Refund intake
Collects reason, checks duplicates, queues review.
Human handoff
Only risky or unclear cases reach your team.
Free to install · No credit card required · Cancel anytime · Founder-led setup available
Shop Assistant
Online · replies instantly
Where is order #1042?
I used alex@example.com
I found order #1042. It shipped yesterday via FedEx.
Tracking 7489123456 · Estimated delivery tomorrow by 8pm
Can I get a refund if it arrives damaged?
Yes. I can collect the reason and submit a refund request for review. Your team will see the order, customer, amount, and chat context.
What Aube AI did
Demo video
See the exact flow: order lookup, refund request, human review
Use this walkthrough in outbound emails and app-store traffic so merchants understand the value before they install.
Shopper asks for order status and provides their email.
Aube AI verifies ownership before sharing tracking details.
Refund requests are collected with reason and order context.
Anything risky lands in the merchant dashboard for approval.
Security
Built for sensitive order and customer data
Aube AI only uses store data to answer shopper questions, keeps customer verification in the flow, and lets merchants review refund actions before money moves.
Encrypted data
TLS in transit and encryption at rest.
Least-privilege access
Store permissions are used for support actions only.
Human approval
Refunds and risky actions can stay in review.
Merchant dashboard
See what AI handled, and what still needs you
Your team gets one clean dashboard for conversations, handoffs, languages, and resolution status. No mystery queue, no digging through inboxes.
Spot conversations that need human attention before they become bad reviews.
See which customer questions Aube AI resolved automatically.
Search and review conversation history from one merchant dashboard.
WISMO
Where-is-my-order questions handled in chat
Refunds
Requests collected with order context
24/7
Customers get answers after hours
Handoff
Only unclear cases reach your team
Platforms
Works where you sell
Whether you run Shopify or WordPress, Aube AI has you covered.
Shopify
Shopify App Store
One-click install from the Shopify App Store. Syncs your products, orders, and store policies automatically. No developer needed.
Learn more about the Shopify AI chatbot- All Shopify plans supported
- Instant product & order sync
- Auto-synced store policies
WordPress
WordPress + WooCommerce
Works with any WordPress site. Connect WooCommerce to sync products and manage orders automatically. Plugin install takes under 5 minutes.
Learn more about the WordPress chatbot- Works without WooCommerce too
- WooCommerce product & order sync
- Knowledge base for store policies
Features
Everything your support team does,
at a fraction of the cost
Aube AI handles the repetitive 70% so your team can focus on cases that actually need a human.
Order lookup & cancellation
AI handles "Where's my order?" and cancellation requests instantly. Verifies identity by email before any action — no human needed.
Semantic product search
Understands what customers actually mean, not just keywords. "Something warm for winter hiking" finds the right product.
Any language, automatically
Customer writes in Chinese? AI replies in Chinese. Spanish, Arabic, French — detected and matched without any config.
Proactive engagement
Widget auto-opens after 30s on a product page with a product-specific opener. No customer left browsing in silence.
Auto-synced store policies
Your Shopify policies and WordPress knowledge base entries power accurate answers about shipping, refunds, returns, and store rules.
Seamless human handoff
When the AI cannot help, it escalates instantly. Human agents see the full conversation history in the merchant dashboard.
Smart refund management
Set an auto-approval threshold — small refunds process instantly. Larger ones queue for your review with full context and one-click approval.
Analytics & insights
Track resolution rates, conversation volume, top customer questions, and AI satisfaction scores — all in one dashboard.
Customer satisfaction scoring
Customers rate AI responses with a thumbs up/down. See your satisfaction rate in analytics to continuously improve.
How it works
Up and running in 5 minutes
No training data to upload. No integrations to configure. Just install.
Install on Shopify or WordPress
Use the Shopify app or WordPress plugin. Aube AI syncs products, orders, and store knowledge with no custom code.
Customize your widget
Match your brand colors, set the AI tone (professional, friendly, casual), and write your welcome message — all from the dashboard.
AI handles support from day one
The chat widget goes live on your store. Customers ask questions. AI answers in under a second. You review the rare escalations.
Without Aube AI
Support emails pile up overnight and on weekends
Customers wait hours for a simple order status
Your team manually copies order info into every reply
One bad response tanks a review and a returning customer
With Aube AI
AI answers in under a second — any time, any language
Orders looked up and explained automatically
Cancellations processed without any agent involvement
Your team only handles cases that genuinely need a human
Comparison
How we stack up
Built for ecommerce support across Shopify, WordPress, and WooCommerce — not bolted on.
| Feature |  Aube AI | Gorgias | Tidio |
|---|---|---|---|
| WordPress & WooCommerce support | |||
| Flat monthly pricing | |||
| Shopify & WooCommerce product sync | |||
| Auto order lookup & cancellation | |||
| Semantic product search | |||
| Any language, auto-detected | |||
| Custom auto-popup product-page offers | |||
| Auto-approve small refunds | |||
| Customer satisfaction scoring | |||
| Setup time | 5 minutes | 2+ hours | 30 minutes |
Some AI helpdesk tools charge $0.65–$0.90 per AI-resolved conversation. Aube AI is flat-rate.
Pricing
Simple, predictable pricing
No per-conversation fees. No surprise overages. While other helpdesks charge $0.90–$0.99 per AI resolution, Aube AI is a simple flat monthly price.
Free
For stores just getting started.
Starter
or $99/year
For growing ecommerce stores.
Growth
or $239/year
For high-volume ecommerce stores.
Need higher volume? Contact us for custom plans.
Founder-led onboarding
Early merchants get direct setup help from the founder
Aube AI is early, so the fastest path is personal: we help connect your store, tune the first knowledge-base entries, and review the first conversations with you.
Michael Hu
Founder of Aube AI · Canada
Want to test whether Aube AI can reduce your order-status and refund tickets? Send your store URL and I will help you run a focused pilot.
FAQ
Common questions
Does the AI ever make mistakes?
What languages does it support?
Can the AI cancel orders?
How is this different from other AI support tools?
What happens when the AI can't answer?
Is there a setup fee or long-term contract?
Is my customer data safe?
What happens when I hit the monthly conversation limit?
Can the AI handle refund requests?
Ready to stop answering the same questions?
Join merchants using Aube AI to deliver instant, accurate support — in any language, around the clock.
Free to install · No credit card required