Documentation

1. Install from the Shopify App Store

Click Install Free on the Aube AI listing. Shopify will ask you to approve the required permissions — these are used exclusively to look up orders, products, and policies on your customers' behalf.

2. Automatic sync

After installation, Aube AI automatically syncs your product catalog and store policies (shipping, refund, privacy). This usually takes under a minute. You'll see a confirmation in your dashboard.

3. Widget goes live

The chat widget is automatically injected into your storefront. Customers can start chatting immediately — no theme edits required.

Customization

In your dashboard, go to Settings → Widget Customization to configure:

• Primary color — matches your brand
• Welcome message — the first message customers see

A live preview updates as you type so you can see exactly how the widget will look.

Proactive messages

On Starter and above, the widget automatically opens after 30 seconds on product pages and sends a proactive message to engage visitors. This is enabled by default and requires no configuration.

What the AI can do out of the box

• Look up order status by order number + customer email
• Cancel orders that haven't shipped yet
• Search and recommend products by description
• Answer questions about shipping, returns, and store policies
• Respond in the customer's language automatically

Adding entries

1. Go to Knowledge Base in your dashboard
2. Click Add Entry
3. Enter a question and a detailed answer
4. Save — the AI will use this immediately

Tips for good entries

• Write answers as if explaining to a customer, not a technical user
• Include common misspellings or alternate phrasings in the question
• Keep answers concise — the AI will expand naturally if needed

Email alerts

Add your email address under Settings → Escalation Notifications. You'll receive an alert with the conversation whenever the AI flags a handoff.

Replying from the dashboard

Open the conversation in Conversations, type your reply, and press Enter. The customer sees your message in the widget in real time.

Resolving a conversation

Once you've handled a customer's issue, click Mark Resolved in the conversation header to close it. Resolved conversations are kept in your history for reference.

Metrics available

• Total Conversations — total chats in the selected period
• AI Resolution Rate — % of conversations resolved by AI without human help
• Needs Attention — conversations waiting for a human reply
• Conversations Left — remaining quota this month (∞ on Pro)
• Customer Satisfaction — thumbs up/down ratings from customers

Charts

• Daily Conversations — total vs AI-resolved per day
• Customer Languages — breakdown of detected languages

AI Tone

Under Settings → AI Tone, choose how the assistant communicates with your customers:

• Professional — formal and business-appropriate
• Friendly — warm and approachable (default)
• Casual — relaxed and conversational

AI Actions

Under Settings → AI Actions, control what the AI is allowed to do:

• Allow AI to cancel orders — when enabled, the AI can cancel unfulfilled orders after verifying the customer's email. Shipped orders are always protected.
• Auto-approve refunds under $X — refund requests below this amount are processed automatically. Set to $0 to require manual approval for all refunds.

Subscription management

View your current plan and usage under Settings → Plan. Click any plan button to upgrade — you'll be redirected to a secure Stripe checkout and your new limits are active immediately after payment.